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See below for commonly asked questions and answers:
- 1.Under "Your Active Products/Services" click on the Product/Service you wish to cancel.
- 2.On the left side of your screen click "Request Cancellation".
- 3.Enter all required information and click "Request Cancellation"
- 1.Click "Support Question".
- 2.Enter your Contact Information.
- 3.In the Support Question type in your Upgrade/Downgrade Request.
You can NOT downgrade Storage Space.
We accept all major credit or debit cards through the in-app payment center. All payment processing is handled via Stripe.
If your product subscription expires, your server will automatically be suspended. Your data on the server will be saved for 7 days after non-payment prior to permanent removal. If you put in a cancellation request, your data will be removed immediately once your subscription expires.